1. Scope of Services
Kleritt provides automation, AI, and consulting services, including but not limited to:
- Workflow and process automation
- AI automation and agent development
- Data integration, dashboards, and analytics
- Strategic consulting and technical implementation
The specific scope, pricing, and deliverables are defined in a Proposal or Statement of Work (SOW) agreed upon before any project starts.
2. Proposals and Acceptance
All proposals or quotations are valid for 30 days unless stated otherwise.
A project begins once the proposal is accepted in writing (email confirmation is sufficient) and, if applicable, an initial payment is received.
3. Fees and Payment Terms
- Unless stated otherwise, all prices are exclusive of VAT and taxes.
- Payment terms are typically 14 days from the invoice date.
- Late payments may incur interest of 2% per month plus any reasonable collection costs.
- Work may be paused if invoices remain unpaid.
4. Client Responsibilities
To ensure successful delivery, you agree to:
- Provide accurate and complete information about your systems, processes, and requirements.
- Assign a single point of contact for communication and approvals.
- Respond to feedback or data requests within agreed timelines.
Delays in providing information may extend delivery schedules.
5. Project Changes
Changes to scope, timeline, or deliverables must be mutually agreed in writing.
Additional work outside the agreed scope will be billed at our standard hourly or day rates.
6. Intellectual Property
- Kleritt retains ownership of pre-existing materials, frameworks, and generic automation components used in delivery.
- Upon full payment, you receive a non-exclusive, perpetual license to use all custom workflows, configurations, or deliverables created specifically for your business.
- You may not resell, sublicense, or distribute our materials without permission.
7. Confidentiality
Both parties agree to treat all business, technical, or personal information shared during the engagement as confidential.
Neither party may disclose such information to third parties without written consent, unless required by law.
8. Data Protection
Kleritt handles personal and business data in accordance with GDPR and our Privacy Policy.
Any client data accessed during automation or integration projects is processed solely for delivering the agreed service and deleted or anonymized after completion.
9. Third-Party Tools and Integrations
Projects may involve third-party platforms such as n8n, Make, Zapier, Airtable, or OpenAI.
Kleritt configures and connects these tools but is not responsible for their performance, pricing changes, or availability.
Use of such platforms is subject to their own terms and conditions.
10. Warranties and Liability
We deliver services with reasonable skill and care based on professional standards.
However, we cannot guarantee uninterrupted performance of automations or third-party systems.
To the maximum extent permitted by law:
- Kleritt’s total liability for any claim shall not exceed the total fees paid for the project giving rise to the claim.
We are not liable for indirect, consequential, or loss-of-profit damages.
11. Termination
Either party may terminate a project with 14 days’ written notice if the other party materially breaches these Terms.
Upon termination:
- You will pay for all completed work up to the termination date.
- Any prepaid but unearned fees will be refunded, minus reasonable costs already incurred.
12. Portfolio rights
Unless restricted by NDA, Kleritt may reference completed work (anonymized if required) in our portfolio, proposals, or case studies to demonstrate experience.
13. Force Majeure
Neither party shall be liable for failure or delay caused by events beyond reasonable control, such as natural disasters, network outages, or platform downtime.
14. Governing Law
These Terms are governed by the laws of The Netherlands, and any disputes shall be resolved in the courts of Rotterdam.
15. Entire Agreement
These Terms, together with any signed proposal or SOW, constitute the entire agreement between you and Kleritt and supersede all prior discussions.
16. Contact
For any questions, requests, or complaints regarding our terms:
Email: info@kleritt.com
Company name: Kleritt by Solvex BV
Website: https://kleritt.com
